Effective Date: July 16, 2025 Last Updated: July 16, 2025
Kwika is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, mobile applications, and services.
1. Information We Collect
a. Personal Information
Name, email, and phone number
Billing and delivery addresses
Payment details (processed securely via third-party providers)
b. Vendor Information
Business name and contact details
Tax and banking details
Product listings, pricing, and availability
Licenses or required certifications
c. Technical & Usage Data
IP address, browser type, and device info
Pages visited and access logs
Location data (if enabled)
2. How We Use Your Information
Provide and operate our services
Process transactions and fulfill orders
Respond to support queries
Send transactional, promotional, or operational updates
Analyze and improve the platform
Meet legal, tax, and regulatory obligations
3. Sharing of Information
Your information may be shared with:
Vendors (to fulfill orders)
Third-party processors (e.g., Stripe, PayPal)
Analytics or hosting providers (for operational support)
Legal/regulatory authorities when required
We do not sell or rent your personal data.
4. Data Retention
We retain data for as long as necessary to fulfill the above purposes or as legally required. Account and order history may be retained for tax and business audit purposes.
5. Security Measures
SSL encryption for data transmission
Access controls and user authentication
Secure storage and vendor-level compliance
However, no system is fully immune from breaches. Users are responsible for maintaining secure passwords.
6. Cookies and Tracking
Kwika uses cookies to:
Maintain session data
Improve UX/UI
Run analytics and advertising
Users can opt-out or clear cookies through their browser settings.
Kwika is not directed at users under 13. We do not knowingly collect data from children. If a parent/guardian believes their child has submitted data, contact us for immediate removal.
9. GDPR Compliance (for EU Users)
If you're located in the European Union, you are entitled to rights under the General Data Protection Regulation (GDPR), including:
The right to be informed
The right to access and portability
The right to rectification and erasure
The right to restrict or object to processing
The right to lodge a complaint with a supervisory authority
Kwika processes personal data as a "Data Controller" and relies on:
Contractual necessity (to provide services)
Legal obligations
User consent (for marketing, cookies, etc.)
We have appointed a Data Protection Officer. Contact: privacy@kwika.ca
10. CCPA Compliance (for California Residents)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
Know what data is collected and why
Request deletion of personal information
Opt-out of the sale of personal information (Kwika does not sell personal data)
We will verify your identity before responding to requests.
11. Vendor-Specific Data Responsibilities
Vendors using Kwika's platform agree to:
Handle customer data in compliance with applicable laws (e.g., PIPEDA, GDPR, CCPA)
Only use customer information for fulfilling orders or communicating directly about their service
Maintain secure storage of any exported customer data
Notify Kwika immediately in the event of a data breach involving customer information
Kwika may suspend or terminate vendor accounts found misusing or mishandling customer data.
12. Changes to This Policy
Kwika reserves the right to modify this Privacy Policy at any time. Updates will be posted to this page, and material changes will be communicated via email or in-app notices.
13. Contact Us
📧 privacy@kwika.ca
📍 Kwika HQ – Ontario, Canada
🔐 Data Protection Officer available upon request